Privacy Policy
Effective Date: Aug 2, 2025
At Flowgrid, we are deeply committed to protecting your privacy and the privacy of your website users. This Privacy Policy describes how we collect, use, and process your personal data and the data we collect on your behalf via our analytics service.
1. Information We Collect
Information You Provide Us (Account Data)
When you create an account, we collect personal data such as your name, email address, company name, and billing details. This information is used for account management, billing, and communication.
Data Collected on Your Website (Usage Data)
Our analytics script, when installed on your website, collects non-personally identifiable usage data from your visitors. This may include:
- Page visits, interactions, and events (e.g., clicks, scrolls)
- Visitor identifiers (anonymized unique IDs)
- Anonymized IP addresses (where possible, we anonymize IP addresses before storage)
- Browser type, operating system, and device information
- Referral sources and entry/exit pages
Important: We do not collect personal data like names or email addresses from your visitors unless you explicitly configure the script to send us that information.
2. How We Use Your Information
- To Provide the Service: We use your account data to deliver and maintain our service, and the usage data collected on your behalf is used to generate the analytics reports you see in your dashboard.
- To Improve Our Service: We analyze anonymized usage data to understand how our own platform is used, helping us to improve features and user experience.
- For Billing and Communication: We use your account information to manage your subscription, process payments, and send you important service-related updates.
- For Security and Compliance: We use data to monitor for and prevent fraudulent activity, ensure platform security, and comply with legal obligations.
3. Information Sharing
We do not sell any personal data to third parties. We may share data with trusted third-party service providers who assist us in operating our business, such as payment processors, hosting providers, and customer support tools. These providers are bound by strict confidentiality agreements and are only permitted to use the data to perform services on our behalf.
4. Cookies and Tracking
We use cookies and similar technologies (e.g., local storage) to enhance your experience on our platform, manage your sessions, and perform our own internal analytics. When our script is deployed on your website, it may also use cookies and other identifiers to collect data on your behalf, enabling the analytics features. As a user, you are responsible for ensuring you have a clear Cookie Policy and that you obtain consent from your visitors as required by law.
5. Your Data Rights
Depending on your location and applicable law (such as GDPR), you may have the right to:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Ask us to correct any inaccurate or incomplete data we have.
- Right to Erasure: Request the deletion of your personal data under certain conditions.
- Right to Object: Object to the processing of your personal data.
- Right to Portability: Request that we transfer your data to another organization or directly to you.
6. Data Retention
We will retain your personal data for as long as your account is active and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, and enforce our agreements. Data collected on your behalf via our script is retained according to our data retention policy, which may be tied to your subscription status.
7. Security Measures
We employ a variety of technical and organizational security measures to protect your data from unauthorized access, use, or disclosure. This includes data encryption, access controls, secure hosting environments, and regular security audits. While we strive to protect your data, no method of transmission over the internet is 100% secure.
8. International Data Transfers
Your information may be transferred to and maintained on computers located outside of your country or other governmental jurisdiction where the data protection laws may differ. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through a prominent notice on our website before the changes take effect. Your continued use of the service after any such changes constitutes your acceptance of the new Privacy Policy.
Last updated: Aug 2, 2025. If you have any questions about this Privacy Policy, please contact Brandon Roulstone at brandonroulstone465@gmail.com.